[TOOL] Empathy interview guide for Design Thinking
The interview guide is a tool designed to guide you during your first interviews with the customer or end users to better understand them from a behavioral point of view so we can identify the right problems to solve. Interviews are one of the techniques you can tap into to kick-off empathy research.
It’s considered to be a great starting point and the technique that faces the lowest threshold for teams who have never done empathy research before. Often we’re asked how many interviews is enough. Our rule of thumb: once you stopped gaining new learnings about your customers/ end users.
The step by step guide for using the tool is available here https://www.boardofinnovation.com/tools/interview-guide/