The ability to secure resources necessary for the
production of goods or services is a determining
factor in assessing the effectiveness of any organization
(Chelladurai, 1987). Arguably, the most critical
the resource is human capital. This includes both paid
staff (if the organization has any) and volunteers,
who are often responsible for providing direction,
leadership, and program implementation.Voluntary
organizations, including youth-oriented programs
(e.g., Scouts Canada, Girl Guides, minor hockey, etc.),
could not function without the help of volunteers.
From this perspective, an organization’s ability to
recruit and retain volunteers is central in determining
how effective it will be over time.