Opportunity closing date: Saturday 18 August 2018

Employment: Fixed term from 1 September to 14 December 2018

Siyashesha Leadership Incubator NPC is a non-profit, dynamic organization that develops skills, builds opportunity and connects young leaders from across South Africa through the Activate programme.

These incumbent will be reporting to the:

Recruitment Coordinator at Head Office 2

• Engage with applicants telephonically
• Facilitate the completion of Activator application forms via telephone
• Engage and communicate in a professional manner
• Friendly and effective service when answering calls
• Ensure that interaction within the call centre is demonstrated at high level on a daily basis
• First call resolution – ensure that all incoming and outgoing calls are managed by first call as far as possible
• Facilitate the completion of telephonic interviews
• Facilitate the completion of follow-up/confirmation calls for interviews

Call centre admin

• Complete daily call tracking log sheet as a measurement for tracking queries
• Ensure all administrative duties related to call centre activities are updated via the relevant system (Salesforce and/ or Google sheets issued by recruitment coordinator)
• Report on targets achieved daily
• Report any red flags to the recruitment coordinator as they arise
• Manage the integrity of the data a. Submit time sheets on a weekly basis to the recruitment coordinator. Time sheets should be in by 4pm each Friday.
• Assist in allocating successful candidates to a nodal or roving intake based on area/location

Recruitment strategic deliverables

• Ensure all daily targets as set by recruitment coordinator are met
• Issue reports and data to assist recruitment coordinator in measuring interaction and trends within the recruitment process and engagement with potential activators on a daily/ weekly basis as prescribed by recruitment coordinator.
• Be aware of team coordination and how one fits into the larger recruitment and ACD functions
• Ensure that tasks issued are managed and completed within the stipulated requirements and time-frames
• Ensure that you are trained and up to date with Salesforce and any other systems implemented by the organisation and/ or the recruitment coordinator
• Team work and innovation
• Participate in daily target meetings and weekly updates
• Promote creativity in the team
• Engage with other portfolios as required
• Operations and Human Resources

• Ensure compliance with all HR policies as set by the portfolio and the organisation
• Ensure that all equipment in your possession is handled with care and that a Custody of Electronic Equipment document has been signed and a copy issued to you for your records
• Comply with the Assets Management policy and report theft and/ or damage immediately to the recruitment coordinator and Operations director
• Ensure all relevant staff information documents have been completed and supporting information submitted
• Ensure employee wellness prevails
• Attend employee wellness sessions as required
• Ensure staff safety is maintained at all times
• In terms of Occupational health and safety, report any faults / hazards to the recruitment coordinator
• Report Injury On Duty incidences to the recruitment coordinator

CRITERIA:

• Be proficient in English and at least 1 other official language
• Computer literacy – intermediate. Must be able to use Google sheets. Prior experience with Salesforce advantageous. Fast typer.
• Grade 12 certificate
• 1 – 2 years call centre experience
• understands the phonetic alphabet

A successful candidate should be:

• able to articulate him/herself well telephonically and is able to convey the recruitment and application messaging simply
• friendly and professional
• able to communicate enthusiastically
• able to transcribe telephonic responses meaningfully and with as much detail as possible
• acquitted with the geographical understanding of South Africa
• working hours will be Monday to Friday from 8:30 until 14:30 /9:30 until 15:30

Remuneration: R 6000 per month pending experience

To apply, submit a CV and motivation letter with the subject line: Call Centre Agents to: hr@localhost by no later than 18 August 2018 No late CV’s will be considered. Please indicate if you applying for the Cape Town of Inland post.

Should no feedback be received within two weeks of the closing date, kindly accept that your application was not successful.